Shipping & Returns

 

We aim to send out goods on the day the order is placed, or the next working day if the order is placed out of working hours. At peak times this is not always possible.

 

If the goods  have to put on back order, we will inform you by email and no payment will be taken until shipment occurs.

 

Sometimes the product specifications from the manufacture may change, in which case we will email you and do our best to offer you a substitute of the same or better quality of the same price.

 

Delivery charges as shown are for the UK mainland up to 20kg. heavier orders or for non UK mainland destinations, please phone, email or fax for a delivery price. (VAT included in Carrier charges)   If ordering plastic tanks in quantities please contact for delivery price.

 

Please note that we only ship hazardous items such as aerosols or paints to mainland Britain.

 

Any product may be returned within 7 days of receipt, but must be put in writing by letter, fax or email immediately on receipt of the goods,  A  refund of its full value and cost of shipping item to yourselves or can be exchanged for goods of equal value, if returned unused and in the original packaging. Buyer to return items at their cost.  Any Manuals, literature or CDI units can not be returned for refund if not in a sealed package and in original packaging sent out. The refund will be back to the original source of payment within 30 days.

 

All returns must be directed to:

Returns Dept., International Marine Supplies,

5/11 West Stockwith Park,

Misterton,

DN10 4ES

UK.

 

Each returned item must be accompanied by a copy of the customer’s receipt, contact details, a customer return number and a covering letter explaining the reasons for the return and the requested course of action. Please email within the 7 days to receive a returns number.